![]() If the touch screen issue is not resolved, go on to "Is your touchscreen still not responding?" Is your touchscreen still not responding?Ĭheck in the table below which is the description that best explains the issue you are facing, and find the appropriate next steps to follow. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC."Īfter the reset and device setup, use touch to open an application like Microsoft Edge or another web browser, and try to scroll pinch to zoom, swipe in from the right, and long-press to test touch functionality. If you’re still having a problem with your touchscreen, try resetting your Surface. Still having an issue? Go on to Solution 4. Use touch to open an application like Microsoft Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality. It will automatically download and install the touchscreen driver when connected to the internet. You may also need to restart your Surface. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.įrom the Action menu, select Scan for hardware changes. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. In the search box on the taskbar, enter device manager, and then select Device Manager in the list of results.Įxpand the Human Interface Devices category. Warning: Do not perform this step on a Surface Pro X it can put your Surface in an unusable state and put your data at risk. If touch works on your Surface, select EXIT, follow any onscreen instructions, and restart Windows. Go to If touch still won't work on your Surface, submit a service order to submit a service order. If touch doesn't work on your Surface, your touchscreen most likely experienced a hardware failure. Then, depending on how your Surface responds to touch, follow one of these steps: Try to navigate in UEFI by tapping various menu items. Once you are in UEFI, touch your Surface screen and see if it responds normally. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen. If touch works in UEFI, the issue probably involves Windows or the touch driver.įollow these steps to boot to UEFI and test touch functionality: If touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue. Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware. Solution 2: Boot to UEFI and test touch functionality If your touchscreen does not work after you do this, boot to UEFI and test touch functionality. To check whether this solution resolved the issue, use touch to open an application like Microsoft Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality. Your Surface may restart several times, depending on the updates that were installed. Select Install now to install any updates that have been downloaded, if any are available.Īfter the updates are installed, at the right under Windows Update, select Restart now. Go to Start > Settings > Windows Update > Check for updates. Solution 3: Reinstall the touchscreen driver Solution 1: Check for Windows and Surface updates If your Surface touchscreen doesn’t work, try these steps first We recommend using a Surface Type Cover, USB keyboard or mouse, or Bluetooth keyboard or mouse. ![]() Note: Depending on your issue, you may need to connect a keyboard or a mouse to perform these steps.
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